Intelcom is here to help you build unwavering customer loyalty. How? By providing fast and predictable shipping solutions, and simplifying the returns process to ensure a superior customer experience.
ArticlesFebruary 20, 2024
Fluctuations in Purchasing Volume Call for Adaptable Carriers with Standout Customer Service
Intelcom is here to help you build unwavering customer loyalty. How? By keeping shipping rates competitive, providing fast and predictable shipping solutions, and simplifying the returns process to ensure a superior customer experience.
ArticlesJanuary 24, 2024
Reimagining Package Tracking to Enhance the Customer Experience
With fresh copy, graphics and functionality, Intelcom’s package tracking is the first in the industry to harness the excitement of a purchase and carry it through to the moment the parcel lands on the customer’s door.
ArticlesDecember 27, 2023
2023: A Year in Review
After a year of growth, learnings, opportunities, and successes, a momentary lookback affords us the occasion to reflect on our performance this year.
ArticlesNovember 13, 2023
Smart Freight Centre Partnership Marks Next Steps in Intelcom's Journey to be Net Zero
Sustainability and shipping may have traditionally been thought of not being compatible; however, we're focused on our sustainability goals, so we can continue to provide the best service to our clients while reducing our carbon emissions.
ArticlesOctober 31, 2023
The Winning Formula that Positions Intelcom for Success in Peak Season
No moss gathers at the feet of Intelcom employees after a busy peak season. In fact, the preparations for the annual peak start almost immediately after the conclusion of the year prior.
ArticlesOctober 24, 2023
Convenient Counter Returns: Your Lifestyle, Uninterrupted.
Counter returns were born, offering consumers the option to drop off their returns at their local Couche-Tard at any time of the day.
ArticlesAugust 24, 2023
Bernard Langevin Reflects on 35 Years in the Logistics Industry
Joining the team in 2006, Langevin has been with Intelcom for 17 years and holds the title of Intelcom's longest-serving employee in Quebec.
ArticlesJuly 25, 2023
Taking Last-Mile Delivery International with Dragonfly Shipping: 2 years later
Intelcom has gone international, and as the first-ever Canadian company to take last-mile delivery outside the Americas, we are navigating exciting yet uncharted waters.
ArticlesJuly 17, 2023
Shifting Client Priorities in a Post-Pandemic Logistics Landscape
What does the post-pandemic landscape have in store for us? Intelcom Business Development Director, Jean-Sébastien Blais, gives us his take.
ArticlesJuly 7, 2023
Hassle-Free Returns: The Secret Sauce of the Logistics Industry
Here at Intelcom, we are continually striving to go above and beyond to support our clients and to innovate on existing industry standards.
ArticlesJune 28, 2023
Beyond the Call of Duty: Opportunities on Intelcom’s Customer Experience Centre Team
Let's step beyond the call and learn more about the role of a Customer Service Agent and how a career in Intelcom's CEC can lead to opportunities throughout the organization.
ArticlesJune 12, 2023
Raising Hands: How Caroline Gullich Cruz Became Intelcom’s Moncton Station Manager
When Caroline Gullich Cruz found herself with career uncertainty amidst the pandemic, she did what most everyone did - she pivoted. And boy, are we glad that pivot led her to Intelcom.
ArticlesMay 30, 2023
How Intelcom Delivers a Next-Level Last Mile Experience for Consumers
At Intelcom, we do customers one better, with added accessibility to share up-to-date information on package status.
ArticlesApril 26, 2023
One to Watch: Lucas McDonald Reflects on his Five-Year Career with Intelcom
For Lucas McDonald, a career at Intelcom can be summed up in three themes: continuous growth, empowering others and taking opportunities as they present themselves.
ArticlesMarch 8, 2023
Intelcom's women in tech: a roundtable discussion
We sat down with a few of the incredible women at Intelcom to discuss what it means to be a woman in the tech world.
ArticlesFebruary 23, 2023
Taking control of the last-mile: internalizing our VRS
What does internalizing our VRS look like? Taking control of the platform itself, hosting it in our environment, and reworking the code so that we can make incremental changes that will help us to stay at the cutting edge.