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Technological Platform

When tech drives logistics

In an industry where speed is everything, minutes can mean millions.

That’s why we’re relentlessly improving our technological infrastructure. Our Clients, Contractors, and Consumers deserve the best all-around delivery experience. We provide that by staying ahead of the curve.

What’s under the hood?

We have our ways to accelerate last-mile delivery, with our Route Optimization Sequence at the forefront. From final client manifest reception to next-day contractor booking, this is where Intelcom's magic can be found.

In under 90 minutes, routing wizards work with state-of-the-art algorithms to ingest over 600,000 parcel manifests. That breaks out 3,000+ unique, fully optimized routes, across Canada.

Every minute gained here has a massive impact on everyone involved. This year, we'll be shaving 45 more minutes off from our Route Optimization Sequence. We have the evolution of key tech platforms to thank and will be happy to enable even more speed than ever.



Daily delivery routes optimized in peaks



packages delivered and picked up on average each day during peak season.



On-time deliveries that meet Service Level Agreements

When Minutes equal Millions

With faster route optimization, we allow our drivers to deliver more in less time. That's because we can have later client drop-off times, bringing higher parcel capacity.

Add that to our legendary volume flexibility and 97.2% on-time delivery rate, and your revenue restrictions are out the door!

Guiding Delivery Contractors to success

Route optimization sequences dynamically factor in contractor specs to maximize daily capacity. Vehicle type, cargo density, and more specs are taken into account to increase your revenue.

Traffic jams, weather conditions, and road types are no match for our App. Hundreds of data points are leveraged to update the delivery sequence in real-time. This makes sure that all parcels are delivered in the shortest possible time frame.

We also use machine learning with humans in mind. We enhance our contractor experience by limiting friction in day-to-day operations. We stay one step ahead by factoring in route endpoints and geo reoccurrences.

Automation brings increased productivity

With our new state-of-the-art high-volume automated sorting hubs, our clients and consumers can expect their deliveries to be completed even faster while reducing the possibility of human errors in sorting. These delivery centers also provide an injection point for our client's parcels, which can then be redirected to one of our stations for its final consumer delivery.

Our Toronto and Montreal hubs are equipped with automated conveyors capable of sorting a total of 21,000 packages per hour bringing our daily network capacity well over 600,000 packages.

We plan to deploy similar technologies at our hubs in Quebec, British Columbia, Alberta, and the Maritimes, to standardize our methods from coast to coast.

Predictability for a worry-free customer experience

Accurate notifications keep consumers informed every step of the way. Visual proof of delivery makes Intelcom a fan favorite.

We're taking the experience to the next level with our latest platform enhancements. Our goal is to create the ultimate stress-free delivery experience. Our new features, like multichannel alerts and live geo-tracking, are helping us get there.

Satisfaction score of 4.5/5 stars

All delivery contractors have granular consumer satisfaction data at their fingertips. They have the ability to monitor and improve their service quality in real-time.

A constantly evolving platform

We’re not just growing our business, we’re improving it.

We're constantly upgrading our technological platform using the latest components and enhancements.

We're working with our 60+ tech specialists to develop tailored solutions with partners like Salesforce, Pulsar, and more.

At Intelcom, we learn from every single delivery and build on our successes. We want our Clients, Contractors, and Consumers to have a better delivery experience, every day.

Interested in our services?

Find out more about the speed, services, and perks offered by Intelcom.

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