Will Intelcom contact me asking for payment details or personal information?

Please note that we never request payment or personal information in exchange for delivering your package. We already have all the information required to complete the delivery.

The only exception is for additional delivery instructions that you may choose to provide to make your delivery more secure and convenient. In such cases, you may receive an email allowing you to add these optional instructions, but you will never be asked to provide sensitive information.

Intelcom text messages are sent exclusively from the number 87225 and, when they include links, they will only direct you to official domains:

• intelcom.ca/

Any message from a different number or containing a different link should be considered fraudulent.

What should I do if I receive a suspicious message?

If you receive an email, phone call, or text message that appears to come from Intelcom but seems suspicious, we recommend that you:

• Report it as “spam” or “phishing” to your provider
• Forward it to report-fraud@intelcom.ca
• Delete it without responding

From time to time, fraudsters misuse our brand and services in phishing attempts. We encourage you to remain vigilant and never respond to such messages with personal information.

Common signs of fraudulent messages include spelling mistakes, unusual design, or unexpected requests.

We are committed to protecting your information and take the necessary steps to ensure the security of our network. Please do not hesitate to contact us if you have any doubts about the legitimacy of a message.