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IDEAL RETURNS

No box, no label, no hassle. That’s the ideal return.

Treat your customers to Intelcoms Ideal Return services and alleviate a major pain point for e-commerce retailers and consumers. Our two return services make returning items a hassle-free experience.

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Intelcom returns1

Turn pain points into loyalty opportunities.

CUSTOMER EXPECTATIONS

52%

of consumers have abandoned an online purchase out of fear of a difficult return process. (Source: Splitit)

SATISFACTION

73%

of consumers say they’re very satisfied with returning their items via a third-party drop-off location.

EASY = LOYALTY

92%

of consumers will repeat a purchase if returns are easy. (Source: Shopify)

Ideal Returns:No box. No Label.Handed to a person

Convenient Drop-off Returns

STANDARD SERVICE

No box. No label. Handed over to store clerk.


We developed the most convenient drop-off network in Canada. Mostly located in high density areas and opened 24/7* so your consumers can drop off returns where and when it’s convenient for them. ​

CONVENIENT STORE TRAFFIC​

44%

of Canadians visit a convenient store at least once a week.

SATISFACTION​

73%

of consumers say they’re very satisfied with returning their items via a third-party drop-off location.

MASSIVE REACH

2,083

locations will soon be available across Canada for consumers to drop-off their returns.

ROLLING OUT

2023-2024

Service is active across Quebec and the Maritimes. Rolling out to Ontario and Western Canada in 2024.

Home Handoff Returns

Premium Service

No box. No label. Handed over to Intelcom driver.


We pick up returns right at your consumer's door. Now that’s the ideal return!

How does it work ?
The Home Handoff advantages

Easier

A premium service alleviating all major consumer pain points such as re-boxing the item, printing a label and dropping off the item at a service location. Just sit back and return.


Further

Service is offered with the same nationwide coverage as our delivery service reaching over 96.7 % of Canadians.


Faster

No procrastination here. With home handoff only a few clicks away, returns get back on your shelves faster. Consumer credits or refunds can be issued as soon as the return is picked up.


Safer

Less package manipulations maintains item integrity and label fraud is diminished.

This took a very disappointing situation and turned it into a convenient, and pleasant experience. The pickup person was delightful, and they arrived at a great time. I also really appreciated the notice beforehand which gave me an idea of when to expect the pickup. Thank you!

Anonymous Intelcom client

Intelcom NPS survey, September 2022

Get Intelcom Ideal Return solutions now

Please fill out this short form to help us understand your business needs.

Please note that this form is intended for Business Inquiries only. If you need support with a delivery or return, please use the support form.