For customer service
Intelcom is a last-kilometer logistics company enabling the delivery of more than 400,000 parcels everyday all across Canada. Leading the way with its technology platform that generates more than 3,500 optimized routes daily for close to 500 independent delivery partners, Intelcom allows its clients to offer their consumers a quick, reliable and predictable experience for the last kilometer of their online purchases.
Headquartered in Montreal, QC, Intelcom employs more than 2,500 permanent people in 9 provinces, constantly opening new sorting stations and expanding its network. Founded in 1986, Intelcom is the parent company of Dragonfly Shipping Pty Ltd, which operates in Australia.
Our leading-edge logistics technology allows us to make e-commerce deliveries fast, reliable and easy for anyone. Every delivery is optimized in real time. This allows us to achieve on-time success 99.4% of the time, no matter how high volumes spike.
The tremendous value we place on innovation and experience translates directly into high levels of consumer and vendor satisfaction. In 2020, consumers gave us an average satisfaction rating of 4.72 out of 5, a point of great pride within the company.
Over the last ten years, we have evolved in lockstep with growth in the e-commerce sector to become a leader and innovative force in package delivery. Today, we are proud to make over 100 million deliveries annually in nine Canadian provinces for local, national and international retailers while being a 100% Quebec-owned private company.
Delivery hubs across Canada
Independent delivery contractors
Deliveries per day on average
Average customer satisfaction based on 1,5 M + reviews in 2020
Delivery rate on first contact. Up to three retries in the day.
On-time deliveries that meet Service Level Agreements
Calgary North, Calgary South, Edmonton, Edson, Fort McMurray, Grande Prairie, Lethbridge, Lloydminster, Northern Alberta, Red Deer
Kamloops, Kelowna, Nanaimo, Prince George, Richmond, Surrey, Vernon, Victoria
Fredericton, Moncton, Saint-John
Brockville, North Bay, Ottawa, Belleville, Brantford, Cornwall, Kingston, Kitchener, London, Mississauga, Nepean, Niagara, Owen Sound, Pembroke, Peterborough, Sault Sainte-Marie, Scarborough, Sudbury, Thunder Bay, Vars
Chicoutimi, Drummondville, Gatineau, Saint-George de Beauce, Granby, Saint-Jerome, Joliette, Montreal, Quebec, Rivière-des-Prairies, Sherbrooke, Saint-Hyacinthe, Saint-Jean-sur-Richelieu, Trois-Rivières, Valleyfield
For customer service
To work in our delivery hubs
To deliver the goods
Intelcom Express is founded
Intelcom was founded in 1986. We have grown steadily over the years to become a key document shipping company for professional services providers.
A partnership with one of the world’s largest delivery companies sees us expand our network to over 250 Canadian cities.
We create a pharmaceutical and medical division specializing in the transport of prescription drugs, medical records, and medical samples. We become lead shipper for a number of pharmacy chains across Quebec.
The e-commerce explosion encourages us to launch a new, high-volume delivery service. From the outset, we make our mark by offering flexibility unmatched by larger providers: deliveries 7 days a week, 8 a.m. to 9 p.m.
Wild Wild West
Intelcom pan-Canadian network reaches 10 new cities. New partnerships for online delivery see us open several points of service, mainly in northern Alberta.
We launch a notification system for online orders that provides customers with an estimated time of delivery and email confirmation. We continue to refine this technology, offering even more flexibility.
Intelcom ramps up its investment in its smart logistics technology, breaking barriers in last-mile performance and solidifying its position as a force to be reckoned with in digital shipping.
Now at 60+ locations in 6 provinces, we're officially the Canadian leader in home delivery.
In times like these
Our digital shipping algorithms prove their indisputable worth as traffic volumes increase with e-commerce growth, yet Intelcom maintains a stellar on-time delivery record.