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About Intelcom

Not your traditional delivery company

About us

Who we are

Intelcom is a last-kilometer logistics company enabling the delivery of more than 600,000 parcels every day all across Canada. Leading the way with its technology platform that generates more than 3,000 optimized routes daily for more than 425 independent delivery partners, Intelcom allows its clients to offer their consumers a quick, reliable, and predictable experience for the last kilometer of their online purchases.

Founded in 1986, Intelcom is the parent company of Dragonfly Shipping. Headquartered in Montreal, QC., Intelcom | Dragonfly employs more than 2,500 permanent people in 10 provinces and two territories, constantly opening new sorting stations and expanding its network.

Dragonfly also operates internationally in Australia and in the United States.

Where tech drives value

Our leading-edge logistics technology allows us to make e-commerce deliveries fast, reliable and easy for anyone. Every delivery is optimized in real time. This allows us to achieve on-time success 98% of the time, no matter how high volumes spike.

We deliver on our commitments

The tremendous value we place on innovation and experience translates directly into high levels of consumer and vendor satisfaction. In 2024, consumers gave us an average satisfaction rating of 4.7 out of 5, a point of great pride within the company.

Our growth

Over the last ten years, we have evolved in lockstep with growth in the e-commerce sector to become a leader and innovative force in package delivery. Today, we are proud to make over 120 million deliveries annually in ten Canadian provinces and two territories for local, national, and international retailers while being a 100% Quebec-owned private company.

Intelcom by the numbers

STATIONS ACROSS CANADA

85

Stations across the country where we can pick up or deliver your packages

Automated hubs

2

Our Toronto and Montreal hubs are equipped with automated conveyors capable of sorting a total of 21,000 packages per hour

Network of Experts

425

Independent delivery contractors

DAILY NETWORK CAPACITY

600,000+

Daily deliveries & returns

ALWAYS ON TIME​

98 %

On-time deliveries that meet Service Level Agreements (SLA)

Satisfied customers

4.7/5

Average consumer satisfaction based on 2.0M reviews in 2024

Stationed all across Canada

Our stations

Our Canada-wide network of 85 stations in all 10 provinces and two territories allows us to reach 90% of Canadian addresses.

Alberta

Calgary, Edmonton, Edson, Fort Mc Murray, Grande Prairie, Lethbridge, Lloydminster, Medicine Hat, Red Deer

British Columbia

Cranbrook, Fort Nelson, Fort St-John, Kamloops, Kelowna, Kitimat, Nanaimo, Prince George, Prince Rupert, Quesnel, Sidney, Surrey, Thornhill, Vernon, Williams Lake

Manitoba

Brandon, Winnipeg

New Brunswick

Fredericton, Moncton, Saint-John

Newfoundland and Labrador

Corner Brook, Gander, St-John's

Northwest Territories

Yellowknife

Nova Scotia

Halifax, Sydney, Truro

Ontario

Belleville, Brantford, Brockville, Cornwall, Dryden, Kingston, Kitchener, London, Mississauga, Niagara, North Bay, Ottawa, Owen Sound, Pembroke, Peterborough, Sarnia, Sault Sainte-Marie, Scarborough, Sudbury, Thunder Bay, Timmins, Vars, Windsor

Prince Edward Island

Charlottetown

Quebec

Baie-Comeau, Beloeil, Chibougamau, Chicoutimi, Drummondville, Gatineau, Granby, Havre St-Pierre, Joliette, Prevost, Québec, Rimouski, Rivière-des-Prairies, Roberval, Rouyn-Noranda, Saint-George de Beauce, Sainte-Marie-De-Beauce, Sept-Îles, Sherbrooke, Trois-Rivières, Val-D'Or, Valleyfield

Saskatchewan

Regina, Saskatoon

Yukon

Whitehorse

Find your station

Find the station closest to you using our interactive map.

Discover our stations Discover our stations

Behind every delivery is a vast team of experts working in sync to deliver results.

Intelcom careers call centre montreal

Friendly people

For customer service

Intelcom careers delivery centre canada 10

Reliable people

To work in our delivery hubs

Intelcom delivery contractor canada 7

Efficient people

To deliver the goods

Driven since 1986

1986

Intelcom Express is founded

Intelcom was founded in 1986. We have grown steadily over the years to become a key document shipping company for professional services providers.

2002

Expansion

A partnership with one of the world’s largest delivery companies sees us expand our network to over 250 Canadian cities.

2012

Medical division

We create a pharmaceutical and medical division specializing in the transport of prescription drugs, medical records, and medical samples. We become lead shipper for a number of pharmacy chains across Quebec.

2015

Online commerce

The e-commerce explosion encourages us to launch a new, high-volume delivery service. From the outset, we make our mark by offering flexibility unmatched by larger providers: deliveries 7 days a week, 8 a.m. to 9 p.m.

2017

Wild Wild West

Intelcom pan-Canadian network reaches 10 new cities. New partnerships for online delivery see us open several points of service, mainly in northern Alberta.

2018

Technology

We launch a notification system for online orders that provides customers with an estimated time of delivery and email confirmation. We continue to refine this technology, offering even more flexibility.

2019

Breaking barriers

Intelcom ramps up its investment in its smart logistics technology, breaking barriers in last-mile performance and solidifying its position as a force to be reckoned with in digital shipping.

Now at 70+ locations in 10 provinces and 2 territories, we're officially the Canadian leader in-home delivery.

2020

In times like these

Our digital shipping algorithms prove their indisputable worth as traffic volumes increase with e-commerce growth, yet Intelcom maintains a stellar on-time delivery record.

2021

Internationalization

Intelcom launches its operations in Australia through its subsidiary Dragonfly Shipping, which becomes the first in-service delivery service 7 days a week in the country. Our continued growth allows us to offer our services to a growing number of customers who want to improve their consumer delivery experience.

Climate Pledge

Intelcom joins The Climate Pledge and commits to being net zero carbon by 2040.

2024

Dragonfly Takes Wing

We continue to use the Intelcom name in our native Québec province to honor our history and our strong ties to the community. We adopt Dragonfly as our name everywhere else, using it to power our global expansion aspirations around the world.