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About Intelcom

Not your traditional delivery company

Intelcom about featured 1

Who we are

Intelcom is a last-kilometer logistics company enabling the delivery of more than 400,000 parcels every day all across Canada. Leading the way with its technology platform that generates more than 3,500 optimized routes daily for close to 500 independent delivery partners, Intelcom allows its clients to offer their consumers a quick, reliable, and predictable experience for the last kilometer of their online purchases.

Headquartered in Montreal, QC, Intelcom employs more than 2,500 permanent people in 10 provinces and two territories, constantly opening new sorting stations and expanding its network. Founded in 1986, Intelcom is the parent company of Dragonfly Shipping Pty Ltd, which operates in Australia.

Where tech drives value

Our leading-edge logistics technology allows us to make e-commerce deliveries fast, reliable and easy for anyone. Every delivery is optimized in real time. This allows us to achieve on-time success 99.4% of the time, no matter how high volumes spike.

We deliver on our commitments

The tremendous value we place on innovation and experience translates directly into high levels of consumer and vendor satisfaction. In 2020, consumers gave us an average satisfaction rating of 4.72 out of 5, a point of great pride within the company.

Our growth

Over the last ten years, we have evolved in lockstep with growth in the e-commerce sector to become a leader and innovative force in package delivery. Today, we are proud to make over 100 million deliveries annually in ten Canadian provinces and two territories for local, national, and international retailers while being a 100% Quebec-owned private company.

Intelcom by the numbers

Countrywide

60 +

Delivery hubs across Canada

Network of Experts

500

Independent delivery contractors

Daily deliveries

400,000

Deliveries per day on average

Satisfied customers

4.72 / 5

Average customer satisfaction based on 1,5 M + reviews in 2020

Fulfill with confidence

98.5 %

Delivery rate on first contact. Up to three retries in the day.

Always on time

99.4 %

On-time deliveries that meet Service Level Agreements

Stationed all across Canada

Our stations

Our Canada-wide network of more than 60 stations in all 10 provinces and two territories allows us to reach 85% of Canadian addresses in 48 hours or less.

Alberta

Calgary North, Calgary South, Edmonton, Edson, Fort McMurray, Grande Prairie, Lethbridge, Lloydminster, Northern Alberta, Red Deer

British Columbia

Kamloops, Kelowna, Nanaimo, Prince George, Richmond, Surrey, Vernon, Victoria

Manitoba

Winnipeg

New Brunswick

Fredericton, Moncton, Saint-John

Newfoundland and Labrador

St John's

Nova Scotia

Halifax

Ontario

Brockville, North Bay, Ottawa, Belleville, Brantford, Cornwall, Kingston, Kitchener, London, Mississauga, Nepean, Niagara, Owen Sound, Pembroke, Peterborough, Sault Sainte-Marie, Scarborough, Sudbury, Thunder Bay, Vars

Prince Edward Island

Charlottetown

Quebec

Chicoutimi, Drummondville, Gatineau, Saint-George de Beauce, Granby, Saint-Jerome, Joliette, Montreal, Quebec, Rivière-des-Prairies, Sherbrooke, Saint-Hyacinthe, Saint-Jean-sur-Richelieu, Trois-Rivières, Valleyfield

Saskatchewan

Regina, Saskatoon

Yukon

Whitehorse

Northwest Territories

Yellowknife

Find your station

Find the station closest to you using our interactive map.

Discover our stations Discover our stations

Behind every delivery is a vast team of experts working in sync to deliver results.

Intelcom careers call centre montreal

Friendly people

For customer service

Intelcom careers delivery centre canada 10

Reliable people

To work in our delivery hubs

Intelcom delivery contractor canada 7

Efficient people

To deliver the goods

Driven since 1986

1986

Intelcom Express is founded

Intelcom was founded in 1986. We have grown steadily over the years to become a key document shipping company for professional services providers.

2002

Expansion

A partnership with one of the world’s largest delivery companies sees us expand our network to over 250 Canadian cities.

2012

Medical division

We create a pharmaceutical and medical division specializing in the transport of prescription drugs, medical records, and medical samples. We become lead shipper for a number of pharmacy chains across Quebec.

2015

Online commerce

The e-commerce explosion encourages us to launch a new, high-volume delivery service. From the outset, we make our mark by offering flexibility unmatched by larger providers: deliveries 7 days a week, 8 a.m. to 9 p.m.

2017

Wild Wild West

Intelcom pan-Canadian network reaches 10 new cities. New partnerships for online delivery see us open several points of service, mainly in northern Alberta.

2018

Technology

We launch a notification system for online orders that provides customers with an estimated time of delivery and email confirmation. We continue to refine this technology, offering even more flexibility.

2019

Breaking barriers

Intelcom ramps up its investment in its smart logistics technology, breaking barriers in last-mile performance and solidifying its position as a force to be reckoned with in digital shipping.

Now at 60+ locations in 10 provinces and 2 territories, we're officially the Canadian leader in-home delivery.

2020

In times like these

Our digital shipping algorithms prove their indisputable worth as traffic volumes increase with e-commerce growth, yet Intelcom maintains a stellar on-time delivery record.

2021

Internationalization

Intelcom launches its operations in Australia through its subsidiary Dragonfly Shipping, which becomes the first in-service delivery service 7 days a week in the country. Our continued growth allows us to offer our services to a growing number of customers who want to improve their consumer delivery experience.