For customer service
Intelcom is a last-kilometer logistics company enabling the delivery of more than 500,000 parcels every day all across Canada. Leading the way with its technology platform that generates more than 4,000 optimized routes daily for close to 500 independent delivery partners, Intelcom allows its clients to offer their consumers a quick, reliable, and predictable experience for the last kilometer of their online purchases.
Headquartered in Montreal, QC, Intelcom employs more than 2,500 permanent people in 10 provinces and two territories, constantly opening new sorting stations and expanding its network. Founded in 1986, Intelcom is the parent company of Dragonfly Shipping Pty Ltd, which operates in Australia.
Our leading-edge logistics technology allows us to make e-commerce deliveries fast, reliable and easy for anyone. Every delivery is optimized in real time. This allows us to achieve on-time success 99.4% of the time, no matter how high volumes spike.
The tremendous value we place on innovation and experience translates directly into high levels of consumer and vendor satisfaction. In 2020, consumers gave us an average satisfaction rating of 4.72 out of 5, a point of great pride within the company.
Over the last ten years, we have evolved in lockstep with growth in the e-commerce sector to become a leader and innovative force in package delivery. Today, we are proud to make over 100 million deliveries annually in ten Canadian provinces and two territories for local, national, and international retailers while being a 100% Quebec-owned private company.
Delivery hubs across Canada
Independent delivery contractors
Deliveries per day on average
Average customer satisfaction based on 1,5 M + reviews in 2020
Delivery rate on first contact. Up to three retries in the day.
On-time deliveries that meet Service Level Agreements
Calgary North, Calgary South, Edmonton, Edson, Fort McMurray, Grande Prairie, Lethbridge, Lloydminster, Medicine Hat, Northern Alberta, Red Deer
Dawson Creek, Kamloops, Kelowna, Nanaimo, Prince George, Richmond, Surrey, Vernon, Victoria, William Lake
Fredericton, Moncton, Saint-John
Belleville, Brantford, Brockville, Cornwall, Kingston, Kitchener, London, Mississauga, Nepean, Niagara, North Bay, Ottawa, Owen Sound, Pembroke, Peterborough, Sault Sainte-Marie, Scarborough, Smithers, Sudbury, Thunder Bay, Timmins, Vars
Beloeil, Chicoutimi, Drummondville, Gatineau, Granby, Joliette, Quebec, Rivière-des-Prairies, Saint-George de Beauce, Saint-Jean-sur-Richelieu, Saint-Jerome, Montreal, Sherbrooke, Saint-Hyacinthe, Trois-Rivières, Valleyfield
Find the station closest to you using our interactive map.
For customer service
To work in our delivery hubs
To deliver the goods
Intelcom Express is founded
Intelcom was founded in 1986. We have grown steadily over the years to become a key document shipping company for professional services providers.
A partnership with one of the world’s largest delivery companies sees us expand our network to over 250 Canadian cities.
We create a pharmaceutical and medical division specializing in the transport of prescription drugs, medical records, and medical samples. We become lead shipper for a number of pharmacy chains across Quebec.
The e-commerce explosion encourages us to launch a new, high-volume delivery service. From the outset, we make our mark by offering flexibility unmatched by larger providers: deliveries 7 days a week, 8 a.m. to 9 p.m.
Wild Wild West
Intelcom pan-Canadian network reaches 10 new cities. New partnerships for online delivery see us open several points of service, mainly in northern Alberta.
We launch a notification system for online orders that provides customers with an estimated time of delivery and email confirmation. We continue to refine this technology, offering even more flexibility.
Intelcom ramps up its investment in its smart logistics technology, breaking barriers in last-mile performance and solidifying its position as a force to be reckoned with in digital shipping.
Now at 60+ locations in 10 provinces and 2 territories, we're officially the Canadian leader in-home delivery.
In times like these
Our digital shipping algorithms prove their indisputable worth as traffic volumes increase with e-commerce growth, yet Intelcom maintains a stellar on-time delivery record.
Intelcom launches its operations in Australia through its subsidiary Dragonfly Shipping, which becomes the first in-service delivery service 7 days a week in the country. Our continued growth allows us to offer our services to a growing number of customers who want to improve their consumer delivery experience.
We signed The Climate Pledge in 2022 to join 300+ companies in fighting climate change and are committed to achieve net-zero annual carbon emissions by 2040.