Skip to navigationSKip to content


Need help?

Couldn’t find an answer to your question?

Here's how to reach us.

We try to answer every support ticket within 72 hours of receipt. For the quickest answer, please refer to our FAQ.

Got it! Can you narrow that down?

Request a change of delivery address (for this package only)

Request a change in delivery date (for this package only)

Before contacting us, please check your property, mailroom, and neighbor's doors.

The driver may hide the package to keep it from being stolen, so checking in more hidden areas can be the key to finding your package.

We ask that you wait 3 business days after the delivery confirmation e-mail is sent to contact us about your package being missing.

For everyone’s safety during the COVID-19 pandemic, pick up at our locations is not available at this time.

We ask that you wait until we've attempted to deliver your package 4 times or more before contacting us.

Before that, you can request a change of address, delivery date, or add delivery instructions.

Call us

Monday to Friday: 8:00 a.m. to 11:00 p.m. (ET)

Saturday and Sunday : 9:00 a.m. to 8:00 p.m. (ET)


1 514 370-5096

Toll Free

1 844 370-5096

Please note that our response time is usually within 72 hours of receipt. For the quickest answer, please refer to our FAQ.

Hire a team of drivers and manage deliveries with your own fleet as an Independent Delivery Contractor (IDC).

Your revenues only depend on your entrepreneurial spirit, your performance, and your ambition.

Learn more about being an IDC and fill out our form to submit your request.

The digital revolution is impacting our industry in a big way. There are more career opportunities than ever before.

We have opportunities for leading-edge IT specialists, marketing experts, and more. If you have the ambition and potential, we could go further together.

Go that extra mile with industry-leading speed and service.

Earn your customer's loyalty with our fast and reliable shipping. Our service keeps them coming back.

With Intelcom, you get speed, quality, and great customer experience all across Canada for your parcel deliveries.

To get answers to any question or comment, please contact your account manager or fill out your specific client contact page.

To find out more about returning a package you received, you would have to contact the merchant of that particular package.

We do not currently offer an on-demand return service for our consumers. It must be done through a merchant.

We do not currently process IDC and driver questions/comments through our customer service lanes. Please contact your Intelcom representative for help and resources.

Our customer service representatives are not at liberty to divulge specific internal contact information.

To request for a department to contact you, please fill out the below information.

Tell us more! Who made you smile today?

As stated in our FAQ, this means that your package was loaded onto the delivery truck, but didn't make it to your door today.

No need to contact us! We’ll try to deliver your package on the next business day.

You can view the latest shipping status of your package, at any time, on our tracking page.

Please note that our Customer Service agents only have access to the same information as you, so they don’t know more than what you see on the tracking page.

If you are signed up for our e-mail notifications, you’ll get an e-mail when your package is estimated to be delivered to your door within the next three hours.

All returns must go through the merchant from whom you made your purchase. They will be able to give you more information on how to return the item you bought.

We're sorry about that! Unfortunately, you'll have to contact the merchant from whom you made your purchase to get more information on how to make this right.

Oh no! The driver must've mistakenly delivered it to your address.

If you are comfortable bringing it to the appropriate address, we invite you to. Otherwise, we suggest leaving it where you found it, as it's likely the recipient is looking for it! They receive a delivery confirmation picture showing the package's location when it's delivered.

Oh no! The driver must've mistakenly delivered it to another address.

If you're comfortable, use the proof of delivery photo to guide you to the address where it was left.

We understand if you are not comfortable doing so, and invite you to contact the merchant from whom you made your purchase. They can help you make this right!

Thank you for wanting to report this fraudulent notification to us! Here are the steps to take in this situation:

  1. Report the e-mail as a phishing scam within your e-mail client
  2. Forward the fraudulent e-mail to

Please note that all e-mails sent to that address are automatically reported to the appropriate authorities.

We don't provide a copy of the proof of delivery except for the one we send via our delivery e-mail.

Thankfully, the merchant from whom you bought your package can help!

We send them all the information (including proof of delivery photos) of your package.

Please wait 3 business days or longer before contacting us.

We unfortunately cannot answer requests that have not awaited for that timeframe to be complete.

Please note that we cannot process changes to the scheduled return pickup date before the first attempt is made.

Chat with Us