Need help?
If your package wasn't handed to you directly, you should have received a photo of the delivery via email.
Didn't get a photo? Please check around your property and in the mailroom. The driver may have hidden the package to prevent theft.
Still can't find your package or think it might have been stolen? Give us a call right away at (514) 807-6086 or 1-833-640-2301 so we can sort this out for you.
For security and privacy reasons, Intelcom does not know the contents or value of the delivered packages.
You can usually find your tracking number on the merchant's website where you made your purchase, as well as in the confirmation email they send to confirm that your order has shipped.
Absolutely! To update the delivery date, give us a call at (514) 807-6086 or 1-833-640-2301.
You can check the latest status of your package anytime on our tracking page.
Keep in mind that our customer service agents have access to the same information as you, so they won't have any additional details beyond what you see on the tracking page.
If you're signed up for our email notifications, you'll receive an email when your package is estimated to be delivered to your door within the next three hours.
Based on your agreement with the merchant, your package may be left in a place deemed safe by the delivery driver.
If there’s no secure location to leave the package at the delivery address, it will be returned to the warehouse and delivered the next business day.