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Tracking number
Information receivedParcel receivedIn deliveryDelivered
This tracking number cannot be found in our system.
This situation can happen if:
- We haven’t yet received information from the shipper. In some cases, it takes a few hours between your order confirmation on the shipper’s website and the receipt of the package’s information in our system.
- The tracking number is over three months old.
If the issue persists, please contact the merchant you purchased the item from for assistance.
{
"0": {
"label": "Data received",
"short_label_fr": "Informations reçues de la part de l’expéditeur",
"short_label_en": "Information submitted by shipper",
"long_label_fr": "L’expéditeur nous a partagé les informations sur le colis, mais nous ne l’avons pas encore reçu à notre entrepôt.",
"long_label_en": "The shipper has shared us the information on the package, but the package has yet to be received at our warehouse."
},
"10": {
"label": "Shipment damaged and undeliverable",
"short_label_fr": "Colis endommagé et non-livrable",
"short_label_en": "Package damaged and undeliverable",
"long_label_fr": "Nous sommes désolés pour cette situation. Veuillez contacter le marchand pour les prochaines étapes.",
"long_label_en": "We are sorry for this situation, please contact the merchant for the next steps."
},
"105": {
"label": "Parcel Received",
"short_label_fr": "Colis reçu à l'entrepôt de livraison",
"short_label_en": "Package received at the delivering warehouse",
"long_label_fr": "Le colis a été reçu à notre entrepôt de livraison. Une fois que le livreur l'aura récupéré, nous vous enverrons un courriel avec votre date et heure de livraison estimées.",
"long_label_en": "The package has been received at our delivering warehouse. Once the driver picks it up, we will send you an e-mail with your estimated delivery date and time."
},
"151": {
"label": "In transit (between stations)",
"short_label_fr": "Colis en transit",
"short_label_en": "Package in transit",
"long_label_fr": "Le colis est actuellement en direction de notre centre de livraison local.",
"long_label_en": "The package is currently in transit to the final sorting center."
},
"300": {
"label": "Loaded",
"short_label_fr": "Colis en livraison",
"short_label_en": "Package out for delivery",
"long_label_fr": "Le colis est en route pour livraison. Nous livrons de 8 h à 21 h, 7 jours sur 7.",
"long_label_en": "The package is on its way! We deliver between 8 a.m. and 9 p.m., 7 days a week."
},
"590": {
"label": "First delivery attempt / REASON",
"short_label_fr": "Tentative de livraison",
"short_label_en": "Delivery attempt",
"long_label_fr": "Nous avons tenté de livrer votre colis. Le colis sera automatiquement remis en livraison le du prochain jour ouvrable.",
"long_label_en": "We attempted to deliver your package. It will automatically be rescheduled for delivery on the next business day."
},
"592": {
"label": "Second delivery attempt / REASON",
"short_label_fr": "Tentative de livraison",
"short_label_en": "Delivery attempt",
"long_label_fr": "Nous avons tenté de livrer votre colis. Le colis sera automatiquement remis en livraison le du prochain jour ouvrable.",
"long_label_en": "We attempted to deliver your package. It will automatically be rescheduled for delivery on the next business day."
},
"595": {
"label": "Incorrect address",
"short_label_fr": "Adresse de livraison non-trouvée",
"short_label_en": "Delivery address not found",
"long_label_fr": "Notre équipe locale traitera le colis sous peu pour régler la situation.",
"long_label_en": "Our local team will soon process the package to correct the issue."
},
"596": {
"label": "Customer refused delivery",
"short_label_fr": "Livraison refusée par le client",
"short_label_en": "Delivery refused by the customer",
"long_label_fr": "Nous sommes désolés pour cette situation. Veuillez contacter le marchand pour les prochaines étapes.",
"long_label_en": "We are sorry for this situation, please contact the merchant for the next steps."
},
"599": {
"label": "À traiter // To intercept",
"short_label_fr": "Colis en traitement suite à une demande du client",
"short_label_en": "Special delivery arrangements requested by customer",
"long_label_fr": "Nous avons reçu des informations de votre part concernant un arrangement spécial pour votre livraison. Votre colis sera traité sous peu.",
"long_label_en": "We have received information on your behalf concerning special delivery instructions. Your package will be processed shortly."
},
"600": {
"label": "Delivered - Signature",
"short_label_fr": "Colis livré avec signature ",
"short_label_en": "Package delivered with signature ",
"long_label_fr": "Le colis a été livré avec signature. Si la signature reçue dans le courriel de livraison n’est pas la vôtre ni celle d’un membre de votre foyer, veuillez contacter le marchand pour de l'assistance. ",
"long_label_en": "The package was delivered and signed for. If the signature received in the delivery confirmation email is not yours or that of a member of your household, please contact the merchant for assistance."
},
"601": {
"label": "Delivered - No Signature",
"short_label_fr": "Colis livré sans signature",
"short_label_en": "Package delivered without signature ",
"long_label_fr": "Un colis peut être livré sans signature dans un endroit jugé sécuritaire par le livreur. Si la photo jointe dans le courriel de livraison ne vous est pas familière, veuillez contacter le marchand pour de l'assistance.",
"long_label_en": "A package can be delivered without a signature to a location deemed safe by the driver. If the picture attached to the delivery confirmation email looks unfamiliar, please contact the merchant for assistance."
},
"607": {
"label": "Manipulation error",
"short_label_fr": "Erreur de statut",
"short_label_en": "Status error",
"long_label_fr": "Le livreur a entré un statut en erreur. Le colis sera traité à l'entrepôt puis remis en livraison sous peu.",
"long_label_en": "The delivery associate entered a delivery status by mistake. The package will be processed at the warehouse and put back for delivery shortly."
},
"610": {
"label": "Returned to warehouse ",
"short_label_fr": "Colis retourné à l’entrepôt",
"short_label_en": "Package returned to warehouse",
"long_label_fr": "Le colis est de retour à l’entrepôt et sera automatiquement remis en livraison le prochain jour ouvrable.",
"long_label_en": "The shipment has been returned to the warehouse and, will automatically be rescheduled for delivery on the next business day."
},
"615": {
"label": "Customer Service (CS)",
"short_label_fr": "Colis en traitement",
"short_label_en": "Package in processing",
"long_label_fr": "Le colis est en traitement par notre équipe locale. Plus d'informations seront disponibles sous peu.",
"long_label_en": "The package is being processed by our local team. More information will be available shortly."
},
"650": {
"label": "Available for pickup",
"short_label_fr": "Colis disponible pour ramassage à l'entrepôt",
"short_label_en": "Package available for pickup at the warehouse",
"long_label_fr": "Veuillez nous contacter si vous n'avez pas reçu l'adresse de ramassage par courriel.",
"long_label_en": "Please contact us if you haven't already received the warehouse address to pick up the package."
},
"660": {
"label": "Held by carrier",
"short_label_fr": "Colis en traitement",
"short_label_en": "Package in processing",
"long_label_fr": "Le colis est en traitement par notre équipe locale. Plus d'informations seront disponibles sous peu.",
"long_label_en": "The package is being processed by our local team. More information will be available shortly."
},
"825": {
"label": "To be returned to client",
"short_label_fr": "Colis non-livrable à retourner au marchand",
"short_label_en": "Undelivrable package to be returned to the merchant",
"long_label_fr": "Le colis n'a pu être livré et sera retourné à l’expéditeur. Veuillez contacter le marchand pour les prochaines étapes.",
"long_label_en": "The package is undelivrable and will be returned to the sender. Please contact the merchant for the next steps."
},
"850": {
"label": "Returned to client",
"short_label_fr": "Colis non-livrable retourné au marchand",
"short_label_en": "Undelivrable package returned to the merchant",
"long_label_fr": "Le colis n'a pu être livré et a été retourné à l’expéditeur. Veuillez contacter le marchand pour les prochaines étapes.",
"long_label_en": "The package is undelivrable and has been returned to the sender. Please contact the merchant for the next steps."
},
"860": {
"label": "Lost by carrier",
"short_label_fr": "Colis perdu en transit",
"short_label_en": "Package lost in transit",
"long_label_fr": "Nous sommes désolés pour cette situation. Veuillez contacter le marchand pour les prochaines étapes.",
"long_label_en": "We are sorry for this situation, please contact the merchant for the next steps."
},
"1000": {
"label": "Cancelled",
"short_label_fr": "Livraison annulée par le marchand",
"short_label_en": "Delivery cancelled by the merchant",
"long_label_fr": "Nous sommes désolés pour cette situation. Veuillez contacter le marchand pour les prochaines étapes.",
"long_label_en": "We are sorry for this situation, please contact the merchant for the next steps."
}
}
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Need help?
If your package was not delivered to you in person, you should have received the photo of the delivery by email. If necessary, you can contact our customer service team to send you a delivery confirmation photo.
For security and confidentiality purposes, Intelcom does not know the contents or the value of the packages which are delivered. Thus, if you have not received your package, you will need to contact the merchant from whom you made your purchase to make a claim.
You can usually find your tracking number on the merchant website where you made your purchase, as well as in the confirmation email you received when your order has shipped.
Of course! To change the delivery date, please contact us with the tracking number of your package and the date you would like your package delivered.
You can view the latest shipping status of your package, at any time, on our tracking page.
Please note that our Customer Service agents only have access to the same information as you, so they don’t know more than what you see on the tracking page.
If you signed up to receive notifications, you’ll get an email when your package is estimated to be delivered to your door within the next three hours.
According to your agreement with the merchant, your package may be left in a place deemed safe by the delivery person.
If there’s no secure location to leave the package at the delivery address, it will be returned to the warehouse and delivered the next business day.