Support

Need help?

Of course! To reschedule your return pickup date, please complete our form by clicking here.

You can check the latest status of your package anytime on our tracking page.

Keep in mind that our customer service agents have access to the same information as you, so they won't have any additional details beyond what you see on the tracking page.

If you're signed up for our email notifications, you'll receive an email when your package is estimated to be delivered to your door within the next three hours.

This means we weren't able to deliver your package today.

This may be because:

Your front door was inaccessible
The delivery driver wasn't able to complete their route today
There was no safe place to leave the package
The delivery driver wasn't able to find the package

We’ll try to deliver your package on the next business day.

We offer contactless service, which means you aren’t required to sign for your package upon delivery in most cases.

Your delivery driver will sign “N/A” (Not available) once your package has been delivered to a safe location.

If your package wasn't handed to you directly, you should have received a photo of the delivery via email.

If you don’t recognize the drop-off location in the photo and you’re unable to retrieve your package, give us a call at (514) 807-6086 or 1-833-640-2301 so we can sort this out for you.

For security and privacy reasons, Intelcom does not know the contents or value of the delivered packages.

If you have received a suspicious email, call, or text message which appears to have originated from Intelcom, we recommend you take the following steps:

Report the e-mail as 'junk' or 'phishing' from your e-mail provider
Forward the email to report-fraud@intelcom.ca
Delete the e-mail

Please be aware that we never request payment or personal information in return for your delivery.

Occasionally, people take advantage of our name and services in a series of email scams known as “Phishing”. We urge our customers to be vigilant of such emails and to never respond with any personal information. A good way to recognize phishing emails is through design flaws, misspellings, and unusual requests.

We are committed to protecting your information and are taking all the necessary precautions to protect the security of our network. Please don’t hesitate to contact us if you have questions regarding the legitimacy of an email.

If the contents of your package are damaged or there's something missing from your order, please reach out to the merchant you placed your order with originally and file a claim.

For security and privacy reasons, Intelcom doesn’t know the contents or the value of the delivered packages.

See more delivery FAQs See more delivery FAQs

Couldn’t find an answer to your question?

Here's how to reach us.

We try to answer every support ticket within 72 hours of receipt. For the quickest answer, please refer to our FAQ.

What do you want to contact us about?

Got it! Can you narrow that down?

What is your delivery instruction need?

What is your request about?

What can we help you with?

What kind of problem do you need to report?

Choose an e-mail subject

Request a change of delivery address (for this package only)

Request a change in delivery date (for this package only)

Before contacting us, please check your property, mailroom, and neighbor's doors.

The driver may hide the package to keep it from being stolen, so checking in more hidden areas can be the key to finding your package.

If you do not find it, please call us immediately.

Choose a subject

For everyone’s safety, pick up at our locations is not available at this time.

However, you can request a change of address, delivery date, or add delivery instructions.

Oh no! Please call us to help you make this right!

Oh no! The driver must've mistakenly delivered it to your address.

Choose a return subject

Call us

Monday to Friday: 8:00 a.m. to 11:00 p.m. (ET)

Saturday and Sunday : 9:00 a.m. to 8:00 p.m. (ET)

Locally

(514) 807-6086

Toll Free

1 833-640-2301

Please note that our response time is usually within 72 hours of receipt. For the quickest answer, please refer to our FAQ.

Tracking Number

Hire a team of drivers and manage deliveries with your own fleet as an Independent Delivery Contractor (IDC).

Your revenues only depend on your entrepreneurial spirit, your performance, and your ambition.

Learn more about being an IDC and fill out our form to submit your request.

Join our IDC community Join our IDC community

Click here to fill out a report Click here to fill out a report

The digital revolution is impacting our industry in a big way. There are more career opportunities than ever before.

We have opportunities for leading-edge IT specialists, marketing experts, and more. If you have the ambition and potential, we could go further together.

View opportunities View opportunities

Go that extra mile with industry-leading speed and service.

Earn your customer's loyalty with our fast and reliable shipping. Our service keeps them coming back.

With Intelcom, you get speed, quality, and great customer experience all across Canada for your parcel deliveries.

Learn more Learn More

Tell us what kind of information you're looking for

I am a shipper
I receive packages

To get answers to any question or comment, please contact your account manager or fill out your specific client contact page.

To find out more about returning a package you received, you would have to contact the merchant of that particular package.

We do not currently offer an on-demand return service for our consumers. It must be done through a merchant.

We do not currently process IDC and driver questions/comments through our customer service lanes. Please contact your Intelcom representative for help and resources.

Your name

Your e-mail address

Your phone number

Tracking Number

Tell us more! Who made you smile today?

How did our service go beyond your expectations?

As stated in our FAQ, this means that your package was loaded onto the delivery truck, but didn't make it to your door today.

No need to contact us! We’ll try to deliver your package on the next business day.

You can view the latest shipping status of your package, at any time, on our tracking page.

Please note that our Customer Service agents only have access to the same information as you, so they don’t know more than what you see on the tracking page.

If you are signed up for our e-mail notifications, you’ll get an e-mail when your package is estimated to be delivered to your door within the next three hours.

All returns must go through the merchant from whom you made your purchase. They will be able to give you more information on how to return the item you bought.

We're sorry about that! Unfortunately, you'll have to contact the merchant from whom you made your purchase to get more information on how to make this right.

Thank you for wanting to report this fraudulent notification to us! Here are the steps to take in this situation:

Report the e-mail as a phishing scam within your e-mail client
Forward the fraudulent e-mail to report-fraud@intelcom.ca

Please note that all e-mails sent to that address are automatically reported to the appropriate authorities.

We don't provide a copy of the proof of delivery except for the one we send via our delivery e-mail.

Thankfully, the merchant from whom you bought your package can help!

We send them all the information (including proof of delivery photos) of your package.

If you are interested in receiving proof of delivery photos for future packages, please subscribe to our e-mail notifications.

Your complaint

Please note that we cannot process changes to the scheduled return pickup date before the first attempt is made.

Modify a pickup Modify a pickup

DELAYS AND INTERRUPTIONS

Network Status

Visit our network status page to see ongoing service delays and interruptions.

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