Shipping and delivery services in Canada

Nationwide coverage reaching 94% of Canadians

Reliable last-mile delivery, 7 days a week

ON TIME

98%

On-time deliveries meeting Service Level Agreement.

SATISFIED CONSUMERS

4.6/5

Average consumer satisfaction based on 3.0M reviews in 2024.

Handover your parcels at any time of the day via our Canadian hub stations and we'll handle the rest so you can deliver on your customer promise.

Our flexible operational model can accommodate high volume fluctuations at any time meaning your parcels get to where they're going, fast.

Our comprehensive tracking information and helpful notifications keep your customers informed every step of the way while our bilingual Customer Experience Team is never more than a call or click away to assist for any unforeseen issues.

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Grow with Intelcom

Thanks to our seamless platform integrations, businesses with smaller volume can now benefit from all the Intelcom perks with a fast and smooth onboarding.

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All the perks, all included

7-day delivery

That's 363 days a year, rain or shine.

Consumer notifications

Both shipper and recipient receive notifications

Customer support

Our bilingual call center is standing by.

Real-time tracking

Follow every parcel right to customers' doors.

Remote or alternative locations

Ship to counters, smart parcel lockers, you name it.

We get it done!

With no surcharge for Peak or rural locations and up to 3 delivery or return pickup attempts at no extra charge

Whatever your needs, we deliver.

SHIPPING SPEED

Local

Regional

National

2 - 7 days

1 day

N/A

0 days

N/A

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Express At-Door Returns

No box. No label. Handed over to Intelcom driver.

CUSTOMER EXPECTATIONS

52%

of consumers have abandoned an online purchase out of fear of a difficult return process. (Source: Splitit)

EASY = LOYALTY

92%

of consumers will repeat a purchase if returns are easy. (Source: Shopify)

Knock. Knock. It’s Intelcom’s ultimate hassle-free return. Box-less & paperless returns right at your consumer's door. Now that's the ideal return!

Find out more about Intelcom's Ideal Return solutions.

Convenient Counter Returns

ACTIVE DROP-OFF LOCATIONS

1,400+

locations active across Quebec and the Maritimes in 2023.

Deploying westward

+600

new locations west of Ontario will be available in 2025.

We developed the most convenient counter return drop-off network in Canada. Mostly located in high density areas and opened 24/7* so your consumers can drop off returns where and when it’s convenient for them.

Part of Intelcom's Ideal Return solutions, items being dropped-off require no box, no label and are handed over in person.

Find out more about Intelcom's Ideal Return solutions.

Going the extra mile with the First and Middle

NETWORK REACH

94%

of Canada is within our reach thanks to our network of 100 stations nationwide.

STATIONS IN CANADA

100

stations across the country where we can pick up or deliver your packages.

We offer single & multi-origin pickup via courier or line haul to any of our Canadian facilities, opening the doors to reach 90% of Canada.

You get the same commodity as larger carrier competitors with the First Mile and Middle mile service, but with a much better last-mile experience. We have you covered, no matter your transportation needs.

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