Flexible, easy, convenient
Return your packages at your convenience
How does it work?
Request your return on the merchant's website, choosing the 'With Intelcom at Couche-Tard' option.
The merchant will send you a unique QR code by e-mail, which you'll need to show at Couche-Tard.
Go to the nearest participating Couche-Tard with your returnable item. No need to print a label or repackage your item. Items are securely packed for transportation afterwards following Intelcom’s strict guidelines.
Show the cashier the QR code. Once it's scanned, hand over your item.
That's it! The merchant will send you a confirmation e-mail and will process the refund based on their refund policy.
Frequently Asked Questions
You can hand your parcel directly at the checkout counter inside Couche-Tard. We take care of the rest!
Many Couche-Tard locations offer in-store returns. Check our interactive map to find the one closest to you!
No need to print a label or package your item. We take care of everything!
Yes! You can receive a proof of drop-off. Simply provide your email address when returning your item and we’ll send you a confirmation email!
You must first submit the request on the merchant’s website. They will send you a confirmation containing a code (i.e. QR code) to present at the counter.
Yes, you can cancel your return as long as the item hasn’t been dropped off at Couche-Tard yet. Contact your merchant to cancel the request.