High-Performance Delivery
Fast deliveries, from coast to coast, 7 days/week between 8am to 10pm.
SHIP WITH US
Because the last few miles are the toughest
We offer flexible last-mile solutions with maximum value thanks to our high-performance technologies and nationwide network.
Contact us for an introduction and we'll tell you what makes Intelcom the best delivery partner for Canadian businesses.
Get in touch
Get in touch
Flexiblecarrier solutionswith maximum value
Home Handoff Returns
Box-less & paperless returns handed off right at your consumer's door.
Convenient Drop-off Returns
We developed the most convenient drop-off network in Canada.
First & Middle mile
Single & multi-origin pickup via courier or line haul throughout our network of 85 facilities reaching 96.7% of Canadians.
Reliable last-mile delivery, 7 days a week
ON TIME
97.5%
On-time deliveries meeting Service Level Agreement
SATISFIED CONSUMERS
4.5/5
Average consumer satisfaction based on 2.0M reviews in 2023
Handover your parcels at any time of the day via our Canadian hub stations and we'll handle the rest so you can deliver on your customer promise.
Our flexible operational model can accommodate high volume fluctuations at any time meaning your parcels get to where they're going, fast.
Our comprehensive tracking information and helpful notifications keep your customers informed every step of the way while our bilingual Customer Experience Team is never more than a call or click away to assist for any unforeseen issues.
All the perks, all included.
7-day delivery
That's 365 days a year, rain or shine.
Consumer notifications
Both shipper and recipient receive notifications
Customer support
Our bilingual call center is standing by.
Real-time tracking
Follow every parcel right to customers' doors.
Remote or alternative locations
Ship to counters, smart parcel lockers, you name it.
We get it done!
With no surcharge for Peak or rural locations and up to 3 delivery or return pickup attempts at no extra charge
Whatever your needs, we deliver.
SHIPPING SPEED
Local
Regional
National
Next day
Next day
1 - 7 days
< 14 hours
N/A
N/A
< 10 hours
N/A
N/A
Home Handoff Returns
No box. No label. Handed over to Intelcom driver.
CUSTOMER EXPECTATIONS
52%
of consumers have abandoned an online purchase out of fear of a difficult return process. (Source: Splitit)
EASY = LOYALTY
92%
of consumers will repeat a purchase if returns are easy. (Source: Shopify)
Knock. Knock. It’s Intelcom’s ultimate hassle-free return. Box-less & paperless returns right at your consumer's door. Now that's the ideal return!
Find out more about Intelcom's Ideal Return solutions.
Convenient Drop-Off Returns
ACTIVE DROP-OFF LOCATIONS
700
locations active across Quebec and the Maritimes in 2023. Deploying westward in 2024.
COUCHE-TARD & CIRCLE K
2,083
total locations will soon be available across Canada for consumers to drop-off their returns.
We developed the most convenient drop-off network in Canada. Mostly located in high density areas and opened 24/7* so your consumers can drop off returns where and when it’s convenient for them.
Part of Intelcom's Ideal Return solutions, items being dropped-off require no box, no label and are handed over in person.
Find out more about Intelcom's Ideal Return solutions.
Going the extra mile with the First and Middle
CROSS COUNTRY
12
Canadian provinces and territories within our network
STATIONS ACROSS CANADA
85
Stations across the country where we can pick up or deliver your packages
We offer single & multi-origin pickup via courier or line haul to any of our 85 facilities in our network opening the doors to over 96.7% of Canadian addresses.
You get the same commodity as larger carrier competitors with the First Mile and Middle mile service, but with a much better last-mile experience. We have you covered, no matter your transportation needs.
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