Press / Media
Press releasesApril 6, 2021
International expansion: Intelcom launches operations in Australia
Intelcom announces the official launch of its international operations with the opening of its first station in Australia.
Press releasesApril 2, 2021
Presence in a 9th Canadian province: Intelcom launches operations in Newfoundland and Labrador
Intelcom today launched operations at its first sorting station in Newfoundland and Labrador with the opening of a facility in St. John’s. With this opening, Intelcom now delivers daily to nine of Canada’s 10 provinces.
About our operations
Intelcom is a private, 100% Quebec-owned company. We’re proud to offer delivery services in nine Canadian provinces.
We think of ourselves as more of a technology platform than a traditional transportation company. That’s because our advanced software infrastructure continuously optimizes our delivery routes, making us faster and more efficient and giving us a clear competitive edge.
We’re supported by over 2,500 employees and over 500 independent delivery contractors affiliated with over 60 distribution centres across Canada. We currently work with many international, Canadian and Quebec clients.
At Intelcom, we continually review and improve our measures to prevent package theft and give our customers the highest-quality service.
Our innovative notification system, based on the optimal sequence of packages to be delivered, sends each consumer a personalized notification when their package is scheduled for delivery within the next three hours so they can be ready or ask a neighbour to accept their package.
Over 99.5% of our packages are delivered the same day we receive them, so package theft is more fiction than fact. What’s more, most recipients are spending more time at home due to the pandemic so they can receive their packages in person while respecting physical distancing measures.
If a customer doesn’t receive their package, we suggest that they make a claim with the merchant with whom they placed their order. In all cases, Intelcom will work with both buyers and merchants to try to resolve any situation.
The pandemic has created some unique challenges for the online retail industry.
But our business model gives us the edge to increase our volume to meet the growing needs of our customers. Despite the current high demand, we’re happily—and easily—meeting our customers’ needs seven days a week.
We’re constantly expanding across Canada and opening new distribution centres to better serve our customers and our fellow citizens.
The safety of our employees, our independent delivery contractors and our customers is a top priority. To learn more about our COVID-19 measures, please visit our COVID-19 page.
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