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When tech drives logistics

In an industry where speed is everything, minutes can mean millions.

That’s why we’re relentlessly improving our technological infrastructure to stay ahead of the curve and keep providing the best all-around delivery experience for Clients, Contractors and Consumers.

What’s under the hood?

Amongst the many tactics we use to accelerate last-mile delivery, none are more important than the Route Optimization Sequence. Between the reception of final client manifests and the next-day contractor booking is when Intelcom truly works its magic.


In under 90 minutes, routing wizards work with state-of-the-art algorithms to ingest over 400,000 parcel manifests and break out 3500+ unique, fully optimized routes, across Canada.


Precious minutes gained here have a massive impact on all involved entities. With the evolution of key tech platforms this year, we’ll be shaving 45 minutes off from the Route Optimization Sequence and thus enabling even more speed than ever.

ROUTE OPTIMIZATION

3,500 +

Daily delivery routes optimized in Canada

HIGH VOLUME PROCESSING

400,000 +

Parcels processed and delivered per day

ALWAYS ON TIME

99.4 %

On-time deliveries that meet Service Level Agreements

When Minutes equal Millions

Faster route optimization means later drop-off times for clients which in turn means higher parcel capacity and more next day deliveries.

Add that to our legendary volume flexibility combined with our solid 99.4% on-time delivery rate and your revenue restrictions are out the door!

Guiding Delivery Contractors to success

Route optimization sequences dynamically factors in contractor specs like vehicle type and exact cargo density to maximize daily capacity and, ultimately, daily revenue.

Traffic jams, weather conditions, road types, you name it, our App leverages hundreds of data points and updates the parcel delivery sequence in real-time so all parcels are delivered in the shortest time frame.

We also use machine learning with humans in mind. We stay one step ahead and enhance our contractor experience by factoring in route end points and geo reoccurrences to limit friction in day-to-day delivery operations.

Predictability for a worry-free customer experience

Keeping consumers informed every step of the way with accurate notifications and visual proof of delivery helped make Intelcom a fan favorite.

Our latest platform enhancements will take the experience to the next level with multichannel alerts, live geo tracking and 2-way communication between driver and consignee for the ultimate stress-free delivery.

Satisfaction score of 4.8/5 stars

Granular consumer satisfaction data is at the fingertips of all delivery contractors for real-time monitoring and constant improvement on service quality.

A constantlyevolving platform

We’re not just growing our business, we’re improving it.

We’re constantly investing in and upgrading our technological platform using the latest, best-of-breed components and enhancements.
With our team of 60+ tech specialists, we’re developing tailored solutions and leveraging partners like Salesforce, Wise Systems, Pulsar and more.
At Intelcom, we learn from every single delivery and build on our successes, so Clients, Contractors and Consumers get a better delivery experience, every day.

Interested in our services?

Find out more about the speed, services and perks offered by Intelcom.

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