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Hours of operation
Monday to Friday: 8:00 a.m. to 11:00 p.m. (ET)
Saturday and Sunday : 9:00 a.m. to 8:00 p.m. (ET)
At Intelcom, our clients' parcels are delivered by independent contractors and their drivers. You can visit the Independent Delivery Contractors (IDC) page to find out more.
If you would like to submit your information to become an IDC, you can join our IDC community here. If you do not see the city that interests you in the list, you can send us an email at IDC@intelcomexpress.com to find out if we are currently looking in that location.
For any other questions, you can reach out to us via email at IDC@intelcomexpress.com and we will gladly respond to your enquiry. Please note that this email will be only used for Independent Delivery Contractor questions.
We’re sorry about that. For security and privacy reasons, Intelcom doesn’t know the contents or the value of the delivered packages.
If the contents of your package are damaged and unusable when you receive them, you must make a claim with the merchant from whom you made your purchase.
If your package wasn’t delivered to you in person, you should have received a delivery photo by email. If not, you can contact our Customer Service team, they will be able to send you proof of delivery.
For security and privacy reasons, Intelcom doesn’t know the contents or the value of the packages delivered. If you didn’t receive your package, you must make a claim with the merchant from whom you made your purchase.