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Browse our FAQ to get a quick answer to your question.
Contact us by filling out the form on this page and we'll get back to you shortly.
For package-related issues, please chat with us.
Hours of operation
Monday to Friday: 8:00 a.m. to 11:00 p.m. (ET)
Saturday and Sunday : 9:00 a.m. to 8:00 p.m. (ET)
If your package was not delivered to you in person, you should have received the photo of the delivery by email. If necessary, you can contact our customer service team to send you a delivery confirmation photo.
For security and confidentiality purposes, Intelcom does not know the contents or the value of the packages which are delivered. Thus, if you have not received your package, you will need to contact the merchant from whom you made your purchase to make a claim.
At Intelcom, our clients' parcels are delivered by independent contractors and their drivers. You can visit the Independent Delivery Contractors (IDC) page to find out more.
If you would like to submit your information to become an IDC, you can join our IDC community here. If you do not see the city that interests you in the list, you can send us an email at IDC@intelcomexpress.com to find out if we are currently looking in that location.
For any other questions, you can reach out to us via email at IDC@intelcomexpress.com and we will gladly respond to your enquiry. Please note that this email will be only used for Independent Delivery Contractor questions.
We’re sorry about that. For security and privacy reasons, Intelcom doesn’t know the contents or the value of the delivered packages.
If the contents of your package are damaged and unusable when you receive them, you must make a claim with the merchant from whom you made your purchase.